Shipping policy

Where we deliver

Kettliva offers standard delivery within Australia. Standard shipping is free, with no minimum order value. We do not promise delivery to locations outside Australia through this storefront.

Processing and transit

We normally prepare an order within 1–2 business days. After dispatch, standard transit is generally 2–5 business days. These are estimates, not guaranteed delivery dates: carrier networks, public holidays, weather, address access and regional locations can affect timing.

Before and after dispatch

Please check your delivery address and contact details before submitting an order. If you need to correct an address or cancel, email support@kettliva.com with your order number as soon as possible. We will try to help before dispatch, but cannot promise a change once a parcel is with a carrier. Where tracking is available, it is sent with the dispatch confirmation.

Delivery questions or problems

If an order appears delayed, is missing, damaged, incomplete or materially different from its description, contact us with the order number and relevant details. We will assess the issue and help with the remedy that applies. This policy operates alongside, and does not limit, rights under the Australian Consumer Law.

For return steps, see the Refund policy. For support, email support@kettliva.com.