Refund policy

Requesting a voluntary return

You may ask to return an item within 30 calendar days of delivery. Contact support@kettliva.com first with your order number and the item you want to return. Do not send an item to the mailing address unless we have provided the return instructions.

Eligible returns and postage

For an eligible return, we provide the return steps and a prepaid label. Return shipping is free for eligible returns within Australia. Please return the item with the included parts and accessories. We may ask for information or photographs that help us identify a product issue or confirm the contents, but this does not remove any rights you may have under the Australian Consumer Law.

Refund timing

After we receive and inspect an approved return, we initiate the refund to the original payment method within 10 calendar days. A card issuer or payment provider may take additional time to show the credit. We will contact you if we need more information to assess a return.

Faulty, incorrect or incomplete items

If an item is faulty, unsafe, incorrect, incomplete or materially different from its description, contact us promptly with the order details. Australian Consumer Law consumer guarantees apply to eligible purchases and cannot be excluded by this policy. Depending on the circumstances and whether a failure is major or minor, a remedy may include repair, replacement, refund or other relief. Our 30-day voluntary return window does not limit those rights.

For delivery timing, read the Shipping policy. For help, email support@kettliva.com.