Payment information

Currency and checkout

Prices on Kettliva are shown in Australian dollars (AUD). Before submitting an order, review the selected items, quantity, delivery address and total shown in checkout. The payment methods available for your order are displayed securely at checkout.

Keeping payment information safe

Use the checkout rather than email to provide payment details. We do not ask customers to send complete card numbers, security codes or account passwords by email. Shopify and the available payment providers handle payment processing for the checkout flow.

Payment questions and refunds

If you see a failed authorisation or believe a charge is duplicated, first check your order confirmation and then contact support@kettliva.com with the order reference. Approved refunds are initiated to the original payment method within 10 calendar days after we receive and inspect an eligible return; a provider may take additional time to display the credit. See the Refund policy for return steps.