Privacy policy

Purpose and contact

This policy explains how Kettliva handles personal information connected with kettliva.com, orders and support requests. Contact us about privacy at support@kettliva.com. Our mailing address is 3238 E Cambridge Ave, Phoenix, Arizona 85008, United States.

Information we collect

When you browse, place an order or contact us, information may include your name, email address, delivery address, phone number, order and payment-status information, correspondence, device and browser details, IP address, cookies and activity needed to operate the storefront. We do not ask you to email complete payment-card details.

How we use it

We use information to provide the storefront, process and fulfil orders, send operational order messages, respond to support and return requests, prevent fraud or misuse, maintain records and meet applicable legal obligations. We do not sell personal information. We may use service providers only where they help provide these activities.

Service providers, cookies and maps

Shopify provides core ecommerce and checkout services. Payment providers, delivery providers and support tools may receive the information needed for their respective service. These providers may process information outside Australia. Shopify and the storefront use cookies or similar technologies for functions such as sessions, preferences, cart and security; you can manage cookies in your browser and use any privacy controls made available in the store.

Our homepage and Contact page embed a Google Map. When that map loads, Google may receive information such as your IP address, browser or device details and the page that loaded it. See Google's Privacy Policy for its handling of that information.

Access, correction and complaints

Email us to request access to or correction of personal information, or to raise a privacy concern. We may need to verify your identity and will consider the request under applicable law. You may also find privacy guidance from the Office of the Australian Information Commissioner. This policy is intended to be read with our Terms of service.