Frequently asked questions

Choosing teaware

Can a teapot go on a stove?

Only use a heat source that the individual product page expressly confirms. A vessel intended for brewing with hot water is not automatically suitable for a stove, burner or cooktop.

What comes with my item?

Read the product description for the supplied pieces. Other cups, tools or serving pieces visible in styled photos are not included unless they are listed.

Orders and delivery

When will my order be dispatched?

Orders are normally prepared in 1–2 business days. Standard Australian transit generally takes 2–5 business days after dispatch.

Is standard shipping free?

Yes. Standard shipping within Australia is free, with no minimum order value.

Can I change an address?

Email us with your order number as soon as possible. We will try to help before dispatch, but changes cannot be guaranteed after a parcel has been handed to a carrier.

Returns and support

How do returns work?

Request a return within 30 days of delivery. For eligible returns, we provide instructions and a prepaid return label. Contact us before sending an item.

When is a refund issued?

After the returned item is received and inspected, we initiate an approved refund within 10 calendar days. Your rights under the Australian Consumer Law are not limited by this policy.